Community Support Volunteer
2017/2018 CSV Training
October 3, 2017 through April 24, 2018
Tuesday evenings 6:00 – 9:00 pm AND
2nd Thursday of every month 6:00 – 9:00 pm.
No classes during Christmas Break (Dec 15, 2017 – Jan 8, 2018)
Please email Karen at firstname.lastname@example.org for more information.
On successful completion of an extensive, in depth training program, volunteers provide support for individuals managing life issues such as transitions, isolation, relationships, loss and grief or unemployment. This free program is well suited to clients whose needs do not necessarily require a professional counsellor but who would benefit from the support of a skilled volunteer. Community Support Volunteers also co-facilitate psycho-educational groups run through the agency. What our volunteers say about the Community Support Volunteer Training:
- Learned a lot of great tools to help people explore their problems/feelings
- That my confidence has increased a lot in terms of feeling competent that I’m able to help others
- The skills I learned such as how to listen effectively and relate to others. This will also help in my personal life. It was a terrific experience overall!
- I learned that I do not need to offer solutions/advice; most people just need a sounding board and a little guidance in seeking out solutions
- I learned to dig deep into the emotions rather than strictly focusing on the problem at hand
- I have learned how to use my words and how to “listen to others.”
- I learned that I do not need to have all the answers to help somebody effectively. I also learned how to talk about feelings
- I have gotten a great deal out of this course and I am sure it will benefit me in my personal life relationships
This program welcomes the participation of both men and women.
Thank you for considering this excellent volunteer opportunity!
Community Support Volunteers provide accountable and ethical emotional support to clients of the Family Resource Centre. This is done through individual client contact as well as group work. Clients are screened through our intake process and will typically have a single issue. Volunteers will not be assigned clients who are dealing with complex issues of sexual abuse, trauma or addiction. CSV’s also have opportunities to partner with a professional counsellor in co-facilitating self-help groups offered through the Family Resource Centre such as “Anger Management”, “Assertiveness Training”, and “Inward Bound”.
The Family Resource Centre provides extensive training for its volunteers. In addition to the class sessions, there will be reading and written assignments as well as role playing and practice counselling sessions (including videotaping with other trainees). Participation in the Training Program will require 100+ hours of your time. The emphasis of the training will be on development of communication and support skills. There is also a personal development component which will require you to explore your values, beliefs, emotions, and relationships. Active participation in the group is necessary in order to get the most out of the training sessions. Topics covered in the training program include:
- Beliefs, Values, & Personal Growth
- Developing & Nurturing Counsellor Qualities
- A Helping Model
- Communication Skills
- Attending Behaviour
- Empathetic Listening & Responding
- Challenging Skills
- Goal Setting & Problem Solving
- Agency Orientation
Application & Interview Process:
If you are interested in becoming a volunteer in this very valuable program, please complete our confidential application questionnaire indicating that you would like to be considered for the next training session. This application should then be delivered to the Family Resource Centre (Suite 210, 3402-27th Avenue, Vernon) by early-September via email, Canada Post, or in person. Applications are available by downloading them from our website – see below – or by picking one up at the reception desk of our office. Once applications are received and reviewed you are contacted for an interview. This opportunity will ensure the program meets the needs of both parties. At this interview, you will be asked to provide three personal and/or professional references. Community Support Volunteers are required to provide a current Criminal Record Check.
Training Program Cost:
The cost of the full training program is $125. This is to cover the cost of training materials and expenses. Training fees are due on the first training date; however, if financial arrangements need to be made, please speak privately to the Coordinator of Volunteer Services prior to the start of classes./
Commitment & Support:
Upon successful completion of the training program, Community Support Volunteers are asked to share their new skills with the Family Resource Centre for a minimum of 150 hours. Your valuable volunteer work will be supported by participating in meetings for the purpose of receiving ongoing education and support in your role as a CSV. In addition, it is a requirement that you meet with an assigned mentor (a professional counsellor) on a regular basis to debrief and receive guidance with regard to your clients. On-going follow-up, supervision and support will be provided to you by the Coordinator of Volunteer Services.
Benefits to the Volunteer:
Participation in our training program will not only prepare you for your volunteer role at the Family Resource Centre, but will also be of assistance to you in many aspects of your personal life. You will receive ongoing support as a member of the Community Support Volunteer Program, as well as a member of the Family Resource Centre team. Perhaps most importantly, you will be given opportunities to make a real difference in the lives of others in our community.
Thank you for your interest in our program!
Our community has a wealth of individuals with strong people skills and varied life experiences that will be an asset both to our team and our clients. Likewise, it is our belief that participation in a volunteer position is both personally rewarding and fulfilling. We look forward to speaking to those of you who have an interest in this valuable program.
Please contact our Coordinator of Volunteer Services at
250-545-3390 (ext. 215) or
if you have any questions or would like further information.