Updated June 17, 2021

We continue to follow the COVID precautions listed in our October 27th update. We are monitoring the BC Re-Opening schedule and will keep clients posted as our restrictions change.

Updated October 27, 2020

All clients will need to wear masks upon entering the Family Resource Centre and during counselling and group sessions (please let us know immediately if this will be a concern for you or your child). Please bring a mask; if you do not have one, we will provide a mask upon arrival.

All Family Resource Centre staff will be wearing masks during client sessions and during internal staff meetings. We are committed to the health and safety of our staff and guests, and will continue to uphold the below protocols, including increased sanitation, physical distancing, and regular hand-washing.

Welcome back to the Family Resource Centre!

The Centre began a limited and gradual return to in person appointments during the week of July 6th 2020. If you are currently seeing one of our Counsellors, you can expect a phone call soon to arrange an appointment. Please DO NOT CALL the office, as we will ensure that all current clients are contacted by their counsellor.

Regular Receptionist hours:

Monday to Thursday | 9:00 am – 4:30 pm (Closed 12:00-1:00)
Friday: Scheduled counselling appointments ONLY

New Intakes:

Intakes will be taken by mail. If you would like to complete an Intake Form, simply leave a message for our Intake Coordinator by calling 250-545-3390, ext 211.

This handout contains important Information on COVID19 and our commitment to make sure that you and our staff have a safe space to meet for your appointment. Please take a moment to read it fully.

Dr. Bonnie Henry has stated and restated that our best defense against COVID19 transmission between people is:

If you are sick or feeling unwell you MUST stay home until your symptoms have passed and you feel better. If a staff member or client have any of the following symptoms they will not be allowed in the Centre or will be asked to leave immediately: fever, cough, sore throat, sneezing, runny nose, nausea/vomiting or difficulty breathing. (This requirement recognises some people experience allergies during certain times of the year, or may have a persistent cough or other symptoms that might mirror COVID, the common cold or flu.)

Physical distancing of 2 meters; regular hand washing for 20 seconds with soap
Staff or clients that have travelled internationally will be required to self-isolate for 14 days, this is mandatory as to Provincial / Federal Government regulations.

When you have a scheduled appointment at the Family Resource Centre you can expect the following once you arrive:

Only 2 people will be permitted in Reception area at any time. You will complete a short health care check list prior to your appointment. Every client with appointments will need to use the intercom system located between the main entry doors. Press #201 and a staff member will let you in.
Please note the main door is currently locked to walk-in traffic.

We ask that you wait in your car until 5 minutes before your scheduled appointment. You will be asked to use the hand sanitizer provided prior to and after your appointment.

Client traffic into and out of the office will be controlled and shifted to one way. Directional signs on floor and walls will direct traffic flow. This practice will ensure we are all maintaining a 2 meter distance when ushering clients in and out of office spaces.

At this time, we are not allowing family members to wait for clients in our office.